Privacy Notice for California Residents

This Privacy Notice for California Residents (the “Notice”) supplements the information contained in our Privacy Policy and applies only if you reside in the State of California (you are a “California Consumer”).

For purposes of this Notice “Sell,” “Selling,” “Sale,” or “Sold,” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, Personal Information to another business or a third party for monetary or other valuable consideration.

“Share”, “Shared,” or “Sharing” means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, Personal Information to a third party for Cross-context Behavioral Advertising, whether or not for monetary or other valuable consideration.

“Cross-context Behavioral Advertising” means the targeting of advertising to a consumer based on that consumer’s Personal Information obtained from activity across businesses or distinctly-branded websites, applications, or services, other than the business or distinctly-branded website, application, or service with which the consumer intentionally interacts.  (In other words, if we send you an ad based solely on your interaction with us or our Services, this is not Cross-context Behavioral Advertising.) 

“Sensitive Personal Information” means Personal Information that is not publicly available and reveals one or more of the following:

·         A consumer’s Social Security, driver’s license, state identification card, or passport number;

·         A consumer’s account log-in, financial account, debit card or credit card number in combination with any required security or access code, password, or credentials allowing access to an account;

·         A consumer’s precise geolocation;

·         A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership;

·         The contents of a consumer’s mail, email, and text messages unless we are the intended recipient of the communication;

·         A consumer’s genetic or biometric data;

·         A consumer’s neural data; or

·         Personal Information collected and analyzed concerning a consumer’s health, sex life, or sexual orientation.

“Verifiable Request” means that the identifying information provided by a consumer in connection with a request matches the Personal Information of the consumer already maintained by us or a third party identity verification service. Identifying information you can submit in order to permit Zep to verify your Verifiable Request may include your first and last name, the email address and phone number that is associated with your account, and a secure confirmation code that we provide to you via email.

1.       Information We Collect

In the past twelve (12) months, Zep has collected the following categories of Personal Information from California residents:

·         Identifiers (names, personal or business addresses, email addresses, and IP addresses).

·         Other information which is not required to use our Services but that you choose to provide to us through an online form.

 

In the past twelve (12) months, Zep has not collected Sensitive Personal Information from California residents.

Zep obtains this Personal Information from the following types of sources:

·         Directly from you. For example, from forms you complete or products and services that you purchase.

·         Indirectly from you. For example, from information automatically sent by your web browser or from analyzing data about your actions on our website.

2.       Use of Personal Information

Zep may use or disclose the Personal Information we collect for one or more of the following “Business Purpose(s):”

·         To fulfill or meet the reason you provided the information;

·         To provide our website or online services;

·         To facilitate Cross-context Behavioral Advertising;

·         To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;

·         To respond to your requests under the California Consumer Privacy Act of 2018 (the “CCPA”), as amended;

·         For any other purpose described to you when we collect your Personal Information; and

·         For any other acceptable purposes as set forth in the CCPA.

Unless we notify you otherwise, we will not collect additional categories of Personal Information, nor use the Personal Information we collect for any other materially different, unrelated, or incompatible purposes.

3.       Retention of Personal Information

            We retain each category of your Personal Information for no longer than is reasonably necessary for one or more Business Purposes, subject to your right to request we delete your Personal Information. Due to the nature of the services, it is not possible to predict the length of time that we intend to retain your Personal Information. Instead, we use the following criteria to determine whether it remains reasonably necessary to retain your Personal Information for one or more disclosed Business Purpose(s):

·         Whether not there is a retention period required by statute or regulations;

·         Pendency of any actual or threatened litigation for which we are required to preserve the information;

·         Generally accepted best practices in our industry; and/or

·         Pendency of applicable statutes of limitations for potential legal claims.

When we determine that it is no longer reasonably necessary to retain your Personal Information for one or more disclosed Business Purpose(s) based on the above criteria, we will delete your Personal Information.

4.       Disclosure of Personal Information

Within the last 12 months, Zep has disclosed your Personal Information as described in this Notice.

Zep may disclose Personal Information to our Affiliates and to our contracted “service providers”, “contractors”, and to “third parties” (each as defined by the CCPA) for a Business Purpose.  When we disclose Personal Information for a Business Purpose, we enter into an agreement with the receiving party that describes the purpose for sharing the Personal Information, and that requires the receiving party to keep that Personal Information confidential. In the case of disclosures to our “service providers,” our “service providers” are obligated not to use the Personal Information for any purpose other than performing the services according to their agreement with us.  In the case of our “contractors”, our “contractors’ are obligated not to use the Personal Information for any purpose unrelated to the business purpose for which we’ve engaged them.

We may disclose your Personal Information with the following categories of entities: (i) “Service Providers”, (ii) “contractors”, (iii) “third party” advertisers,” and (iv) our Affiliates.

In the past twelve (12) months, Zep has not Sold any Personal Information about its California Consumers.

We Share Personal Information, subject to your right to opt-out of such Sharing, with the following categories of third parties: “third party” advertisers.

In the past twelve (12) months, Zep has Shared the following categories of Personal Information about its California Consumers: identifiers (e.g. email addresses, IP addresses, browser IDs). 

 

5.       Your Rights and Choices

If you are a California Consumer, you may request information about our collection, use, disclosure and Sale of your Personal Information over the past twelve (12) months, whether or not it was collected electronically. If you submit a Verifiable Request, we will provide you with information regarding:

·         the categories of Personal Information we have collected about you; the categories of sources from which your Personal Information was collected; our Business Purpose for collecting, Selling, or Sharing your Personal Information; the categories of third parties with whom we disclose that Personal Information; and the specific pieces of Personal Information we collected about you; and

·         if we Sold, Shared, or disclosed your Personal Information for a Business Purpose: what categories of Personal Information we Sold or Shared, and to which categories of recipients we Sold or Shared it; and what categories of Personal Information we disclosed for a Business Purpose, and to which categories of recipients we disclosed it to.

You also have the right to request a copy of your Personal Information, and/or to request that we transmit your Personal Information to another entity.  To the extent technically feasible, we will comply with your request and provide and/or transmit your Personal Information in a structured, commonly used, machine-readable format. 

 

You also have the right to request that we delete any of your Personal Information that we collect or maintain by submitting a Verifiable Request. We may deny your deletion request if retaining your Personal Information is necessary for us or our “service providers” or “contractors” to:

·         Complete the transaction for which we collected your Personal Information, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide goods or services that you requested, take actions reasonably anticipated by you within the context of our ongoing business relationship with you, or otherwise perform our contract with you;

·         Help to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for those purposes;

·         Debug products to identify and repair errors that impair existing intended functionality;

·         Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law;

·         Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);

·         Engage in public or peer-reviewed scientific, historical, or statistical that conforms or adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the ability to complete such research, if you previously provided informed consent;

·         Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us and compatible with the context in which you provided the information; or

·         Comply with a legal obligation.

 

You further have the right to request that we correct any of your Personal Information that is inaccurate by submitting a Verifiable Request. We will correct any inaccurate Personal Information pursuant to your request to the extent possible using commercially reasonable efforts. We may deny your correction request if the Personal Information is accurate.  We may also delete your Personal Information instead of correcting it to the extent such deletion would not negatively impact you. 

You may submit a Verifiable Request for the information listed above, or exercise any of your rights enumerated under this Notice, by calling us at 1-800-232-9267 or by completing a form on our website, available here. You may also submit a Verifiable Request on behalf of your minor child.

After we receive your Verifiable Request, we will provide to you, in writing and free of charge (unless your request is excessive, repetitive, or manifestly unfounded), the requested information for the 12-month period preceding your request (unless you specifically request disclosure beyond such 12-month period, in which case, we will process your request with respect to Personal Information we have collected during the time period you specify, provided that (a) the earliest date that your request may apply to is January 1, 2022, and (b) processing your request does not require disproportionate effort). You can choose to have this information delivered to you by postal mail or electronically. We will try to respond to your verified request within forty-five (45) days of receipt, but if we require more time (up to another forty-five (45) days) we will inform you of the reason and extension period in writing. Please note that we are not required to comply with your request for information more than twice in any 12-month period. If applicable, our response will explain the reasons why we cannot comply with your request.

Zep does not and will not, without first obtaining your consent, Sell Personal Information.

If you are 16 years of age or older, you will have the right to direct us to stop Sharing your Personal Information to third parties at any time. You may opt-out here. We do not knowingly Share Personal Information from California Consumers who are under 16 years of age. Consumers who opt-in to Personal Information Sharing may opt-out of future Sales or Sharing at any time.

            Should you choose to exercise any of the rights enumerated under this Notice, we will not:

·         Deny you goods or services;

·         Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;

·         Provide you a different level or quality of goods or services; or

·         Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, please be aware that it may be a functional necessity for our Services to have Personal Information about you in order to operate, and we may not be able to provide some or all of our Services to you if you direct us to delete your Personal Information.