Terms of Service

 

SCOPE. These Standard Terms and Conditions of Sale ("Terms and Conditions"), apply to all quotations and sales of products and services ("Products") by Acuity Specialty Products, Inc. (d/b/a: Zep Sales & Service, Zep Manufacturing, and AFCO US) and its subsidiaries:(1) Amrep, Inc. (d/b/a: Zep Commercial Sales & Service); (collectively "Zep"). All quotations are valid for a period of 30 days, unless otherwise specified.

ACCEPTANCE. If this writing differs in any way from the terms and conditions of Customer's order or if this writing is construed as an acceptance or as a confirmation acting as an acceptance, then Zep's acceptance is EXPRESSLY MADE CONDITIONAL ON CUSTOMER'S ASSENT TO ANY TERMS AND CONDITIONS CONTAINED HEREIN THAT ARE DIFFERENT FROM OR ADDITIONAL TO THOSE CONTAINED IN CUSTOMER'S WRITING. Further, this writing shall be deemed notice of objection to such terms and conditions of Customer. If this writing is construed as an offer, acceptance hereof is EXPRESSLY LIMITED TO THE TERMS AND CONDITIONS CONTAINED HEREIN. In any event, Customer's acceptance of the Products shall manifest Customer's assent to these Terms and Conditions. No addition to or modification of these Terms and Conditions will be effective unless set forth in writing and accepted in writing by Zep.

SHIPMENT; TITLE AND RISK OF LOSS. All orders for Products ("Orders") will be shipped FOB at the shipping point indicated on the invoice using a carrier approved by Zep. Unless otherwise indicated on the Order or invoice, the shipping cost will be prepaid by Zep and added to the amount of the invoice. Unless otherwise agreed by Zep in writing, title to and risk of loss of the Products shall pass to Customer upon delivery of Products to a carrier at Zep's facility notwithstanding any agreement to pay freight or insurance charges.

PAYMENT TERMS. All payments subject to this Terms of Service are due net 30 days from date of invoice, unless otherwise specified in the invoice. Customer's failure to make payment when due will be a material breach of these Terms and Conditions. All invoices not paid when due will be bear interest at the lesser of (i) the maximum interest rate permitted by law and (ii) 1.5% per month until paid in full. Payments for all export shipments will be made by prepaid electronic wire transmission or credit card. Customer shall have no right to withhold or offset any amount due Zep because of any claim by Customer against Zep pursuant to the Order or any other order or agreement.

CREDIT; SUSPENSION OF PERFORMANCE; COLLECTION. Zep shall have the sole right of credit approval or credit refusal for its Customers in all cases. If in Zep's judgment, Customer's financial position does not justify the terms of payment specified, Zep may require full or partial payment prior to shipment of the Products. If Customer defaults in any payment obligations, Zep, at its option, may defer further shipment of Products to Customer until Customer re-establishes satisfactory credit, or Zep may cancel the unshipped portion of the Order without any liability on the part of Zep for failure to ship. Customer agrees to furnish Zep with all requested credit information. Customer agrees to pay reasonable attorney fees to Zep for collection of nonpayment of any invoices.

TAXES. Federal, state, or local taxes, including without limitation sales and/or use taxes, VAT taxes, GST taxes, transfer taxes or any similar tax are not included in the quoted price for the Products, will be separately set forth in the invoice and will be paid by Customer. Customer will provide Zep with all applicable reseller exemption certificates.

WARRANTY. Zep warrants that all Products manufactured by Zep shall be free from defects in material and workmanship for a period of thirty (30) days from the date of shipment ("Warranty Period"). Products which are not manufactured by Zep shall carry only the warranty offered by the original manufacturer, to the extent such warranty may be transferred to Customer, and no warranty by Zep. Customer's sole and exclusive remedy for any liability of Zep of any kind, including (a) warranty whether contained in these Terms and Conditions of Sale, or in any terms additional or supplemental hereto agreed to by the parties, (b) contract, (c) negligence, (d) tort, or (e) otherwise, is limited to the repair or replacement by Zep of those Products which an examination by Zep reveals to be in breach of warranty during the Warranty Period, or, at Zep's option, to refund to Customer the money paid to Zep by Customer for such Products. Zep will have no obligation to remedy defects unless, within the Warranty Period, Customer gives Zep written notice of its claim. In no event shall Zep incur any obligation to repair or replace Products that are determined by Zep to be defective due to Customer misuse, or due to use not in accordance with applicable labeling. EXCEPT FOR THE EXPRESS WARRANTY STATED HEREIN, ZEP DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE PRODUCTS, WHETHER ORAL, WRITTEN, EXPRESS, OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PRODUCTS MAY NOT BE RETURNED WITHOUT RECEIVING A RETURN AUTHORIZATION FROM ZEP WHICH WILL ONLY BE ISSUED IF ZEP DETERMINES THE PRODUCTS BREACH THE WARRANTY SET FORTH ABOVE.

DELIVERIES. Zep will use reasonable efforts to fill this Order in accordance with the estimated shipping date, but will not be responsible for any delays in filling this Order nor liable for any losses, costs, damages, expenses or liabilities resulting from such delays, and this Order will not be subject to cancellation for such delays. Zep reserves the right to make either early shipment or partial shipments and to invoice Customer accordingly.

EXCUSABLE DELAYS. Zep shall not be liable for loss, damages, detention, or delays resulting from causes beyond its reasonable control including but not limited to strikes, restrictions of the United States Government or other governments having jurisdiction, epidemics, pandemics, delays in transportation, inability to obtain necessary labor, materials, or manufacturing facilities, fires, floods, or other natural disasters.

INSTALLATION/SERVICE; INDEMNIFICATION. Customer will install any Products requiring installation, unless otherwise agreed to in writing with Zep. Customer will indemnify, defend and hold Zep harmless from and against any and all claims, demands, actions, costs, liabilities, losses and damages of any kind (including attorneys' fees), regardless of the theory of liability, incurred by or threatened against Zep in connection with any modifications to the Products by Customer, the incorporation of Products into any product, the extension of any warranties beyond those provided herein, or any other acts or omissions of Customer related to the sale or distribution of the Products.

CANCELLATION. Cancellation of Orders by Customer is not acceptable without the express written consent of Zep. In the event that Zep provides express written consent for a Customer to cancel an Order, the cancelled Order will be subject to cancellation charges, which will include all expenses incurred by Zep and lost profits and other consequential damages on the cancelled Order.

LIMITATION OF LIABILITY. ZEP WILL NOT BE LIABLE FOR ANY LOST PROFITS, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, WHETHER ARISING UNDER WARRANTY, CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER CAUSE OR COMBINATION OF CAUSES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF USE OF THE PRODUCTS OR LOSS OF GOODWILL. IN NO CASE WILL ZEP'S LIABILITY EXCEED THE AMOUNT PAID TO ZEP BY CUSTOMER FOR THE SPECIFIC PRODUCTS GIVING RISE TO SUCH LIABILITY. THE LIMITATIONS OF LIABILITY IN THESE TERMS AND CONDITIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

EXPORT SALES. Zep will not export or deliver any products, technical information, data, and/or equipment outside of the United States of America, if such export or delivery is then prohibited or restricted by any law or regulation of the federal government of the United States of America. Customer will comply with all applicable export and re-export control laws and regulations, including without limitation, the Export Administration Regulations (15 C.F.R. Parts 730, et seq.) maintained by the U.S. Department of Commerce and the Office of Foreign Assets Control Regulations (31 C.F.R. Chapter V) of the U.S. Treasury Department. Specifically, Customer will not, directly or indirectly, sell, export, re-export, transfer, provide, divert, loan, lease, consign, or otherwise dispose of goods, services, software, source code, or technology received in connection with this Order to any person, entity, or destination prohibited by the laws or regulations of the federal government of the United States of America, without obtaining prior authorization from the competent government authorities as required by those laws and regulations.

COMPLIANCE WITH FAIR LABOR STANDARDS ACT. The Products manufactured by Zep were produced in compliance with the Federal Fair Labor Standards Act of 1938, as amended. Zep hereby certifies that the Products manufactured by Zep were manufactured in compliance with all applicable requirements of the Fair Labor Standards Act as amended, and of the regulations and orders of the United States Department of Labor. Zep considers Orders that are subject to these Terms and Conditions as not being subject to any government contract provisions, including but not limited to, Armed Services Procurement Regulations.

GOVERNING LAW. All matters involving the validity, interpretation, and application of these Terms and Conditions of Sale will be controlled by the laws of the State of Georgia, United States of America. The parties disclaim any applicability of the U.N. Convention on the International Sale of Goods to the Order. All suits, actions, or other proceedings arising out of or relating to the Order or the subject matter thereof shall be brought only in Fulton County, Georgia. Customer hereby consents to the jurisdiction of the state and Federal courts sitting in Fulton County, Georgia, or such other venue selected by Zep, and agrees to appear in any such action upon written notice thereof.

CLERICAL ERRORS. All stenographic and clerical errors by Zep are subject to correction by Zep.

TERMINATION. Zep may terminate this Order immediately by written notice to Customer without liability or further obligation hereunder if Customer breaches any provision, term or condition of the Order or these Terms and Conditions.

MISCELLANEOUS. The headings used throughout are for convenience only and will be disregarded for the purpose of construing and enforcing these Terms and Conditions. Failure of Zep to enforce any of the terms, conditions and limitations contained in these Terms and Conditions shall not be construed as a waiver thereof or a waiver of any other terms, conditions or limitations herein, and the failure of Zep to exercise any rights arising from default of Customer or otherwise shall not be deemed to be a waiver of such right or any other right.

ZEP, INC. 45-DAY SATISFACTION GUARANTEE APPLICABLE ONLY TO END USERS OF PRODUCTS PURCHASED FROM ZEP OR AN AUTHORIZED SELLERS

Important Notice: Change to Our Guarantee Policy. Please be advised that our guarantee will no longer be offered after December 31, 2024. We encourage you to take advantage of this guarantee before the end of the year.  Thank you for your understanding and continued support.

At Zep, Inc. (“Zep”), we stand behind our products and quality controls and aim for best-in-class customer service. If for any reason you are not 100% satisfied with a Zep product that you purchased from us or one of our authorized sellers, you may request a replacement or refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the Zep, Inc. 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. This Guarantee is limited to one unit of each Zep product per consumer or business end-user in a twelve (12) month period and does not apply to an entire wholesale or bulk order. 
HOW TO CLAIM THE GUARANTEE
To submit a Guarantee request, submit the complete the Satisfaction Guarantee Request Form below alongside your original proof of purchase to Zep, Inc., Attention: Consumer Relations, 1420 Seaboard Industrial Blvd., Atlanta, GA 30318. Please note that if you cannot present the original proof of purchase, your Guarantee request will be denied.
You must submit your Guarantee request within 45 days of the date of purchase. Please note that you are responsible for any costs incurred in mailing your proof of purchase.

GUARANTEE GUIDELINES
Zep reserves the right to verify information, require a customer to mail in the product at issue, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Zep, Inc. 45-Day Satisfaction Guarantee.
NOTE: All refunds exclude sales tax. Our refund policy is limited to the purchase price of the product and will not cover consequential damages or negligence. Limit one refund per household.
If you have any questions regarding whether a seller is an authorized Zep seller, please contact us at (877)-428-9937.

SATISFACTION GUARANTEE REQUEST FORM FOR USE ONLY BY ORIGINAL END USER PURCHASERS OF ZEP PRODUCTS

To submit your Satisfaction Guarantee request, please complete this form and mail the form and your original sales receipt or other proof of purchase to:

Zep Inc.

Attention: Consumer Relations

1420 Seaboard Industrial Blvd.

Atlanta, GA 30318.

1. Please write the Product UPC below (located under the barcode on the back label of the product.)

UPC (12 digit) here: _ - _ _ _ _ _ - _ _ _ _ _ - _

2. Please identify the name of the product and size with which you are dissatisfied: ___________________________________________________________________________________.
3. Contact Information:

Name (Please Print): __________________________________________________

Address: ____________________________________________________

Street:_________________________

Apt.:__________

City:_________________

State:_________________________

Zip:______________

Phone Number* (___) _____-______

Email*___________________________________

Purchase Price:________________

*phone number and email used only for notifying you on the status of your satisfaction guarantee request.

4. Please describe why you are dissatisfied with your product request.

__________________________________________________________________________________________________________________________________________________________________________.

5. If your request is approved by Zep, please indicate below whether you would like to receive a refund or replacement product.

□ Refund □ Replacement Product